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Orders over Christmas will be dispatched by January 4th

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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at natasha@foxandcloud.com

We have a variety of different ways you can pay including most major debit and credit cards, paypal, Clearpay and Klarna!

With Clearpay you can pay in 4 interest free instalments! 

Take a look at their terms and conditions: https://www.clearpay.co.uk/en-GB/terms-of-service

With Klarna you can Shop now, pay in 30 days! 

Take a look at their terms and conditions: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/pay_after_delivery/

Please note we do not accept American Express.

Due to the handmade nature of our Fox and Cloud Clothing products we are unable to offer returns or refunds on Fox and Cloud Clothing. However if there is a problem with your order please contact us directly at natasha@foxandcloud.com and we will try our best to help.

Any other products can be returned within 14 days of receiving them. Please notify us within the first 14 days of receiving your order and then return it to us within 14 days of telling us of the intention to return your item. Items must be in pristine condition. 

Our shipping costs are £3.99 for Standard 2nd class Royal Mail delivery. 

Free delivery on orders over £49

 

Please allow for up to 7 working days for delivery following the dispatch of your order - orders are being delayed with royal mail strikes 

We aim to dispatch all orders within 48 hours of purchase. 

However this is subject to change at busier times. 

Up to date information can be found on our homepage.

Please contact directly to discuss international shipping 

At Fox & Cloud we believe it is important for us all to try our best to be as Eco-Friendly as we can. All the brands we stock have been chosen with this in mind so that we can offer you amazing quality products that are kind to the planet too!

All of our packaging is recycle-able and/or biodegradable all the way down to our labels.

At F&C we only stock ethical and sustainable brands so that you can be confident that everything we sell is free from exploitation and kind to our planet all the way down the production line.

Factories are checked to make sure workers have a safe and clean environment and paid a fair, living wage.  

NONE OF OUR FABRICS ARE PREWASHED,

Because of this some shrinkage may occur after the first wash.

Where a product has contrasting colours we advise the use of colour catchers in the first wash to avoid colour run.

Because of the nature of the fabrics some fade can occur after several washes, this it to be expected.

WASH AT 30 WITH SIMILAR COLOURS

DO NOT TUMBLE DRY. 

Yes! If you would like us to keep your order aside so you can add to it just use the pick up option at checkout, your order wont be sent until posatge is paid using this link 

Pay Keep Box Postage

Please Note although this option is called pick up, local collection is not something we offer , please only use this option to combine orders.